FAQ from Tenants

How can I arrange to view a rental property?
Simply call our office and arrange an appointment to meet a member of our Property Management Team at the property.

Can I pay a deposit and collect the keys to look through the property?
Property Managers are not permitted to give out keys to prospective tenants.

How long will my application take to process?
Usually between 24 and 48 hours, depending on how long it takes to follow up references and to contact the property owner. As soon as a decision is made you will be informed, whether your application is approved or not.

What information do I need to supply with my application?
Property Management conducts a 100 point ID check on all of our applications. You will need at least one form of ID from Group A plus enough from Group B to total 100 points.

Proof of identification required:

Rent Ledger 60 points

Drivers Licence 40 points

Latest gas / electricity bill 40 points

Passport 40 points

Student / pension card 40 points

Medicare card 20 points

Current vehicle rego 20 points

Birth certificate 10 points

Proof of income 10 points

Bank statement 10 points

I want the lease to be in my name. Do I have to provide details of the people I will be living with?
Yes. The details of all residents of the property need to be on the application form.

How can I pay my rent?
You can pay rent by any of the following methods:

·       By cheque or money order

·       Internet Banking through your chosen financial institution

·       Direct debit from your nominated bank account, we will supply you with our account details to arrange an automatic transfer.

What happens if I can't pay my rent?
Failure to pay your rent by the due date is a breach of your tenancy agreement. As such, you will be issued with a termination notice. This cannot be avoided however, if you are having temporary financial difficulties contact your Property Manager so they are aware of your situation and can keep the owner of the property informed.

Do I get my own insurance?
Yes. You are responsible for insuring your own belongings.


Any further queries feel free to contact us on 08 85 322000